Frequently Asked Questions
The answer is YES! Encrypted is our first game in the series. But we are already working on more fun games for you to enjoy. Follow our social media to be the first to know when a new product arrives!
Encrypted can be played whether you are two or 20 people! If there are many of you, it might be a good idea to split up into teams so that the game becomes more exciting even if it's not your turn!
Encrypted is designed for the age group 16 years and above, as the content can sometimes be both rough and vulgar. At the same time, Encrypted consists of three different categories so you can choose which kind of card you want to play with so that it is better suited to the age group you will be playing with
It's true that Encrypted includes cards that push boundaries and may be perceived as provocative or vulgar. We've set an age recommendation of 16+. Additionally, we are constantly working on creating more family-friendly games, so that game nights with both children and adults can be even more enjoyable!
Unfortunately, we do not deliver abroad at this time. We are working on the case and would like to have it ready as soon as possible!
The delivery time is 1-3 working days, and we offer various shipping options for you to choose from. Our packages are sent with digital tracking, allowing you to follow the process via a link sent to your email or mobile.
We are very sorry for that and it is of course very unfortunate! Contact us at support@factoryofgames.co.uk with your full name and order number and we will send you a new game as soon as possible
We’re sorry to hear that there’s an issue with your game! Please contact our customer support team as soon as possible by emailing us at support@factoryofgames.com. Include a description of the issue along with any relevant photos or videos that can help us understand the problem. We’ll work with you to resolve the issue quickly, whether that means sending a replacement or offering a refund or exchange if necessary.
Of course. In line with the legislation, you have a free right of return on purchases made in our online store within 14 days of receiving the item. At the same time, you must comply with your cancellation period, which is that you notify us no later than 14 days after receiving the item that you wish to return the item by email to support@factoryofgames.co.uk. The right of withdrawal requires that the item is in the same condition as when you received it. In other words, you cannot open the packaging on the box and cards and still get a full refund on your purchase.
Fantastic, we're happy to hear that! Retailers and others interested in selling our products are welcome to send an email to zak@factoryofgames.co.uk with your enquiry.