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Frequently Asked Questions
Product and Gameplay
The answer is YES! Encrypted is our first game in the series, but we are already working on more fun games for you to enjoy. Follow our social media to be the first to know when a new product arrives!
Encrypted can be played whether you are two or 20 people! If there are many of you, it might be a good idea to split up into teams so that the game becomes more exciting even if it’s not your turn!
Encrypted is designed for ages 16 and up, as the content can sometimes be both rough and vulgar. At the same time, Encrypted consists of three different categories so you can choose the type of card you want to play with, making it better suited to the age group you’re playing with.
Shipping and Delivery
Unfortunately, we do not deliver outside of the States at this time. We are working on it and hope to make international shipping available as soon as possible!
The delivery time is 1–5 business days, and we offer various shipping options to choose from. Our packages are sent with digital tracking, allowing you to follow the process via a link sent to your email or mobile.
We are very sorry for that, and it is of course very unfortunate! Contact us at support@thegamesfactory.com with your full name and order number and we will send you a new game as soon as possible.
The answer is YES! Encrypted is our first game in the series. But we are already working on more fun games for you to enjoy. Follow our social media to be the first to know when a new product arrives.
Returns and Customer Support
We’re sorry to hear there’s an issue with your game! Please contact our customer support team as soon as possible by emailing us at support@thegamesfactory.com. Include a description of the issue, along with any relevant photos or videos. We’ll work with you to resolve the issue quickly, whether it means sending a replacement or offering a refund or exchange if necessary.
Of course. According to the legislation, you have a free right of return on purchases made in our online store within 14 days of receiving the item. You must notify us by email to support@thegamesfactory.com no later than 14 days after receiving your order. The right of withdrawal requires the item to be in the same condition as when you received it—that is, you cannot open the packaging of the box and cards if you want a full refund.
Wholesale and Retail Enquiries
Fantastic, we’re happy to hear that! Retailers and others interested in selling our products are welcome to send an email to support@thegamesfactory.com with their enquiry.