Terms of service
Terms and Conditions for The Games Factory
Company Name: The Games Factory
Company Type: Florida C-Corporation
Warehouse Address:
The Games Factory
6300 Enterprise Park Dr
Chattanooga, TN 37416, USA
Official Company Address:
7345 W Sand Lake Rd Ste 210 Office 2889
Orlando, FL 32819, USA
Corporate Website: Thegamesfactory.com
Contact Information: support@thegamesfactory.com
1. Accepted Payment Methods
We accept the following payment methods for purchases made through our online store:
- Shopify Payments
- VISA
- Mastercard
- American Express (AMEX)
- Google Pay
- Apple Pay
- Shopify Pay
All payments are processed in USD ($).
2. Payment Process
Payment for your order will be taken at the time of purchase. You will receive a confirmation email with the details of your purchase once the payment has been successfully processed.
3. Order Confirmation and Invoice
Once your order is placed, you will receive an order confirmation email. An invoice will be sent to you via email upon dispatch of your order. Please ensure that your email address is entered correctly during the checkout process.
4. Shipping and Delivery
Orders are typically processed and dispatched within 1-3 business days after payment has been received. Delivery times may vary depending on your location and the shipping method selected at checkout. We strive to ensure that your order reaches you promptly, but we cannot be held responsible for delays caused by postal or courier services.
5. Refunds and Cancellations
Refund Policy: If you are not satisfied with your purchase, you may request a refund within 14 days of receiving your order. Items must be returned in their original condition, and you will be responsible for the cost of return shipping unless the item is faulty or incorrect.
Cancellation Policy: Orders can be cancelled up until the point of dispatch. Once your order has been dispatched, you will need to follow the returns process outlined above.
Refund Process: Refunds will be processed using the same payment method used for the original transaction. Please allow up to 10 business days for the refund to appear in your account.
6. Security and Fraud Prevention
We take your security seriously. All payment information is processed securely through Shopify Payments, which is PCI-DSS compliant. We use encryption and other security measures to protect your payment data. We also employ fraud prevention tools to monitor and prevent fraudulent transactions.
7. Late Payments
In the event of a late payment, we reserve the right to charge interest at a rate permitted by U.S. law. We may also take steps to recover the debt, which could include legal action or the use of a debt collection agency. You will be responsible for any additional costs incurred as a result of recovering the debt.
8. Legal Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the State of Florida, USA. By making a purchase on our website, you agree to submit to the exclusive jurisdiction of the courts of Florida.
9. Changes to Terms and Conditions
The Games Factory reserves the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the bottom of this page. By continuing to use our website after any changes, you agree to the revised terms.
10. Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at:
Email: support@thegamesfactory.com
Official Address: 7345 W Sand Lake Rd Ste 210 Office 2889, Orlando, FL 32819, USA
Last Updated: 2024-09-06